(1), the nationwide warranty
Implement nationwide joint guarantee and national standard three-guarantee service. In the event of a failure within the scope of the Three Guarantees, the original warranty certificate and purchase invoice can be returned to authorized outlets for return service.
Three guarantees services are as follows:
Consumers can choose to return, exchange or repair the goods within 7 days from the date of sale. Consumers can choose to exchange or repair the goods within 15 days from the date of sale. Consumers can choose to repair the product within 1 year from the date of sale. The following situations are not within the scope of the Three Guarantees:
The validity period of the three packs is exceeded.
There is no valid three guarantee certificate and invoice.
The content on the invoice is inconsistent with the physical product identification or altered.
Damage caused by failure to use, maintain, and maintain in accordance with the requirements of the product manual (man-made damage).
(2), warranty instructions
If your auxiliary materials have quality problems, please call the service hotline, and the local repair station will provide on-site service within 24 hours (except in special circumstances).
Our company will provide free maintenance services when quality problems occur in the normal use of your accessories.
In the following cases, you can choose the paid services provided by our company.
During each repair, the person in charge of the customer service center will check whether the product model and serial number on the invoice and warranty certificate match the actual product. Please ask for a written certificate from the dealer when you buy to ensure that the dealer fulfills your additional promise.
(3) Exemption of warranty obligations
In order to protect your legitimate rights and interests and avoid unnecessary losses, our company does not undertake the obligation to return or exchange free materials for the following reasons. Please choose paid services.
Out of warranty period.
When there are scratches, bumps, deformation, dents, etc.
Disassembled or repaired by unauthorized service personnel.
Damage caused by accidental factors or human actions and external forces (including operating errors, handling, bumping, inputting inappropriate voltage, etc.).
Damage caused by force majeure such as natural disasters (such as earthquake, fire, flood, etc.).
For services outside the scope of the free warranty, we will charge a fee (charge standard = technical service fee + replacement parts fee).
The right to interpret all the above regulations belongs to the company, and the company reserves the right to modify this regulation without prior notice.
(4) Special note: Some accessories are not covered by the above 123 service. Please refer to the actual product warranty card, and consult the dealer when purchasing.